Help
How can
we help?
Short videos for getting into VEMS and getting unstuck. No sign-in needed.
Access
Welcome to VEMS
A short animated overview: the four roles, where the data comes from, and where to get help.
Create your account
Sign up with your email, confirm it from the link VEMS sends, and land on the Welcome page that says your company's admin will set you up Calls out: The math question that proves you are a person. Terms of Use opens in a new tab. The red messages when a field is missed. Asking for a new email if it never came, and why VEMS says "sent" for any address. Signing up with Google instead of a password About 15 lines.
Sign in
Sign in with your email and password and land on your dashboard, or use Google or a passkey instead Calls out: The eye icon that shows what you typed. Remember me. The same error for a wrong password and an unknown email, so no one can learn who has an account. The lockout after too many wrong tries. Google sign-in. Passkey sign-in with your fingerprint, face or device PIN About 14 lines.
Reset a forgotten password
Ask for a reset link, open it from the email, set a new password, and sign in with it Calls out: The confirmation looks the same whether or not the address has an account. An old or used link shows its own page; ask for a new one About 10 lines.